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Many devices (even Wi-Fi ones) depend on a Bluetooth signal for the installation, and Bluetooth has a short range. Why won’t the app connect to my smart device?ĭevice setup should be easy if you have all of the pieces-including yourself-in place. Also remember that even if your lighting, cameras, and other smart-home devices aren’t tracking you, other apps and your smartphone are still doing that. Of course, doing so means you can’t take advantage of those conveniences.

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Other apps can trigger lighting, sprinklers, and other devices to go on based on local weather, which requires your whereabouts.Īddresses are also essential for devices that connect to emergency services, such as security systems and smoke alarms.ĭon’t like it? Both iOS and Android devices offer the option to turn off location tracking in their Settings menus. Some systems require an address or an approximate location for setup purposes so that they can offer features such as geofencing, which can trigger things like thermostats and cameras to go on and off based on your location. Using your smartphone’s location is one of the key ways you can make your smart home smart. Why is this device asking to know my location?

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(This is the kind of thing that has happened with Ring and Nest customers, among many others.) We think everyone should use a password manager, which can create uncrackable passwords and then store them so you don’t have to memorize anything.

Don’t reuse the same username-and-password combo for your smart devices or anything else-as everybody knows, sites get hacked, and once your password combo is stolen from one site, it’s only a matter of time before wrongdoers try it out on another. (It’s never all three.) But the most important element is to use a strong password-and it’s critical to use a unique one for every single device you use. The username may be an email address, a phone number, or just a random name. Otherwise, anyone might be able to connect to and control your thermostat, say, or peek through your security cameras. Why does this device need my email address and a password?Ĭompanies ask you to register an email address and a password so that you have a secure way to access your devices (they also let you know about updates and sometimes send marketing messages to you, too). (This is one of the reasons people love HomeKit so much.) The same goes for certain devices that you can set up through Amazon’s Alexa app. But not all devices work with both iOS and Android (and some devices may work with only certain smartphone models), so make sure the smart device is compatible with your smartphone before you buy.Īlso, we say “almost every smart device” because models that work with Apple HomeKit typically do not need a separate app for setup, though you may still need an app for advanced features.

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The good news is, the apps are free to download. Smart bulbs, smart plugs, cameras, garage-door controllers-they all use apps.

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Do I need to download a special app?Īlmost every smart device requires you to use an app to perform the setup process and sometimes to control it. If you can, move your router to a central location or consider installing a mesh router, an extender, or a repeater. If you have areas in your home where your phone or laptop can’t connect, your new smart plug or camera won’t be able to either.

If you still can’t get your device to connect, your Wi-Fi signal strength may be to blame. (You can find a few security cameras and other devices that may be able to connect to a 5 GHz network, but we don’t recommend going in that direction due to issues with wireless range.) Before you plug anything in or download an app, make sure your smartphone is connected to the network your smart device will live on, and that it’s 2.4 GHz. The problem is, almost all smart-home devices can use only the 2.4 GHz one, so if your phone is connected to your network on the 5 GHz band, it won’t be able to see or communicate with your brand-new smart-home device (this seems to be the most confounding issue we regularly confront). Most current Wi-Fi routers transmit using two wireless frequencies (bear with us): 2.4 GHz and 5 GHz. Why can’t I get my device to connect to my home network? Before you call someone a name you can’t take back, take a breath and read our answers to the most common smart-home questions we receive.ġ. Because these devices may require complicated setups, including smartphone apps, Wi-Fi passwords, and integration with a smart speaker, there are a lot of ways things could go wrong.

But sometimes joy turns to anger when your friend or loved one gets stuck trying to set up a smart-home device they received as a gift. Christmas morning should be a time of giving and togetherness, not shattered dreams and nervous breakdowns.